October
Special: Use Checkout Code FREESHIPPING for FREE 2-Way Shipping
October
Special: Use Checkout Code FREESHIPPING for FREE 2-Way Shipping
Most brides freeze at the same moment: the second they have to hand their wedding dress over to be shipped somewhere else. It feels risky, even when it is not. In this guide, you will see exactly what happens from the moment you order your kit to the moment your preserved gown arrives back at your door, including how it is packed, insured, tracked, and cared for along the way.
Get the complete guide for free.
A full walkthrough of exactly what happens to your gown from pickup to preservation, so nothing feels uncertain.
Not every bride knows what happens after she drops off her gown. Some assume it disappears into a black box until it shows up preserved. Others worry it is handled the same as a regular dry cleaning order. Neither is true. This guide walks you through every stage of the process, from the moment you place your order to the moment your gown is returned, so you know exactly who is handling your dress, how it is protected, and what condition it will come back in.
| What to Know | Why It Matters |
|---|---|
| Your gown is insured from the moment it ships | Every kit includes declared value coverage, so your dress is financially protected the entire time it is out of your hands |
| You do not need to prep or clean the dress yourself | Home treatment can set stains permanently. Mark them with the stickers provided and let specialists handle the rest |
| Your kit includes everything needed to pack safely | The crush-proof box, waterproof bag, tape, and prepaid label are all included; no extra materials needed |
| You can track your gown the entire journey | The GownTracker system shows exactly where your dress is, from arrival through preservation |
| Preservation takes 6 to 8 weeks, with rush options available | Knowing the timeline in advance means no wondering or checking in |
| Choosing the right kit depends on your gown's age and value | Traditional, Couture, Restoration, and Clean Only kits are each built for different gowns |
THE SHIPPING PROCESS
THE SHIPPING KIT
INSURANCE AND TRACKING
PACKING AND TIMELINE
Most brides ship their gown without knowing what happens next, and that uncertainty is often the hardest part. Knowing exactly how your dress is protected, tracked, and cared for removes the guesswork completely.
This guide helps you:
We are not a general dry cleaner. Wedding dress preservation is the only thing we do, and we have been doing it since 1913.
Yes. Every kit includes insured declared value coverage, a crush-proof shipping container, and a waterproof preservation bag. Your gown is protected from the moment it leaves your hands until it arrives back at your door.
Your gown is logged into our GownTracker system as soon as it arrives at our facility. You can check its status anytime, from initial inspection through cleaning, preservation, and final packaging.
It depends on your gown's age and original value. Newer gowns under $2,000 typically use the Traditional Kit, designer gowns over $2,000 use the Couture Kit, and gowns over 20 years old with yellowing use the Restoration Kit. Our guides break down each option in detail.
Download the free guide, follow every step inside, and let our specialists handle everything from there. Over 3,000,000 brides have trusted us with their most precious dress since 1913. Yours deserves the same care.